American Web Loan FAQs

Many potential borrowers have questions about the various American Web Loan options available. We’ve compiled a list of frequently asked questions and answers to assist you in making the right, informed choice when it comes to choosing a lender and the best loan option.

What is a FlexLoan?

The FlexLoan is a type of loan exclusively offered by American Web Loan. As an innovative industry leader, American Web Loan began offering FlexLoans to its customers in 2012. What makes the FlexLoan an optimal installment loan for your purposes is that it combines a set payment schedule with low interest-only options. This means that borrowers have the set dates for repayment, but can choose to pay interest only or the total amount due. 

How does the FlexLoan work?

With the FlexLoan, borrowers are given a payment schedule that describes their 16 payments and the due dates. This is presented prior to signing your loan agreement so that borrowers are clear as to when payments are due. What makes the loan flexible is that borrowers can choose to pay the amount due or opt to pay only the interest only. This can be helpful for borrowers who find themselves in a cash crunch and limited on funds for any given payment period. American Web Loan suggests that you repay your loan as quickly as possible.


What's the catch?

The FlexLoan is exactly that – flexible. There is no catch or fine print to worry about. Borrowers are able to log in to the American Web Loan company website, create an account and manage their accounts completely online. With an online user account, borrowers can make payments online and choose their payment option. If you are making a payment other than for the amount due, remember to do so at least three days before your payment due date.

What do I need to qualify?

There are a few easy requirements for qualifying. First, borrowers need to be 18 or older. Second, you must own a checking account, and the account must also have direct deposit of your income. Third, all applicants need to be able to prove that their income is at least $1,600 a month. This can be done by verifying your income with American Web Loan. 

What if I have bad or no credit?

Bad credit or no credit, many applicants can still qualify for a loan with American Web Loan. It is common in this unstable economy to have some negative items on your credit report. Even if your credit is poor or your rating is low, many applicants may still qualify. The process is easy and fast, so it is best to apply online and receive your an answer within minutes. 

What happens to my application after I fill it out?

American Web Loan provides a safe and secure online application process for potential borrowers. AWL will confirm your employment and income, review the information you provided and then make a decision based on that information you provided. Applicants typically receive a phone call from an American Web Loan representative to re-confirm the information you provided. During the phone call, the representative will also explain the specific terms of your loan. If you have been approved, a copy of the loan agreement is sent to the borrower in which to sign and send back to AWL.

Can I pay my loan early?

With most conventional bank loans there is a penalty assigned to any loan that is paid early. With a FlexLoan from American Web Loan, there is no penalty for paying off your loan early. In fact, it is encouraged. The sooner you pay off your loan, the less you will pay in interest fees.

What are the customer service hours for American Web Loan?

As part of their commitment to customer satisfaction, American Web Loan has convenient customer service hours from 7:00 am to 8:00 pm CST on weekdays (Monday through Friday) and for your convenience, the customer service line is also open from 7:00 am to 8:00 pm CST on Saturdays as well.

How much will the loan end up costing?

Since interest is calculated according to the amount you borrow, the total cost of your loan will vary depending on the loan amount and how long it takes you to repay your loan. However, customers should know that American Web Loan maintains voluntary compliance with the Truth in Lending Act and is transparent about all fees and rates that customers are charged. Be sure to ask your representative to provide you with all of the interest you will be responsible to pay.

How long will it take for me to receive my cash advance deposit?

Exactly when you receive your funds can vary depending on when your loan was submitted to American Web Loan. All loans are processed as quickly as possible, within the hours of business. Here is a breakdown:

For wire transfers submitted on weekdays, Monday through Friday, allow 24 hours for receipt of funds. Sometimes receipt of funds can take 24-48 hours.

Borrowers should keep in mind that for loan applications that are received after 2:00 pm CST, funds are received on the following business day. In addition, there will be a $10 fee assessed for wire transfers up to $700.

If a loan applications is not received by 5:00 pm CST, your money will be received in your bank about within two business days. American Web Loan does not make deposits on weekends or holidays.

Be sure to confirm your specific requirements with your American Web Loan representative.

Can I manage my account online?

One of the best features of an American Web Loan is that customers can manage their accounts entirely online. Set up a new user account by visiting the company’s loan website at For questions about managing your loan online, please call their customer service at 877-636-1353 between 7:00 AM to 8:00 PM CST Monday – Friday, and 7:00 AM to 8:00 PM Saturday.

Customer Resources

  • FDIC: Money Smart
  • CNN's Money 101
  • FTC Credit Info